At Castle Claims Service, we follow a proven, transparent process designed to deliver fair, accurate settlements quickly and professionally. We accept assignments 24/7 via email, fax, phone, or online request, then immediately get to work — with policyholder contact typically within 24 hours and inspections completed within 48. From first notice to final report, our team follows carrier guidelines, maintains clear communication, and ensures every detail is thoroughly documented for a smooth, stress-free claims experience.
Assignments are received via email, fax, phone, or online submission. Upon receipt of the claim, an adjuster will be assigned and the company will be sent an acknowledgement.
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Next we contact the policyholder within 24 hours of receiving assignment to go over important details of their claim.
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We schedule an inspection of claim within 48 hours to scope the damage, secure paper information, statements etc.
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Report to company according to their specific guidelines with estimate, suggested reserve, payment instruction or further direction for investigation.
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Monthly reporting to policyholders on a 30-day basis in accordance with the Unfair Claims Practice Act of Pennsylvania.
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When requested, we will secure an agreed upon price with the policyholder or a contractor on property claims.
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We secure settlement forms such as non-waivers, proof of loss, and subrogation receipts, if requested.
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Liability Claims - We conduct field inspections and secure statements from involved parties.
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In all cases, the claim process will be designed to meet each individual company's instructions.
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If you are interested in a tailored assignment service, please contact Mark Blackburn at mblackburn@castleclaims.com
